PRIVACY

Why information?

This page describes how to manage the site in relation to the processing of personal data of users who use it. This notice is provided pursuant to art. 13 of Legislative Decree. N. 196/2003 - Code regarding personal data protection to those who interact with the web services company Agricola Russo Grazia accessible electronically from the address: http://www.aziendaagricolagraziarusso.it corresponding to the homepage of site.

The information applies only to the Company's website Agricultural Grazia Russo and not to other Web sites accessed via links.

The information is also based on Recommendation no. 2/2001 that the European authorities for the protection of personal data gathered by the Group established. 29 of Directive n. 95/46 / EC, adopted on 17 May 2001 to establish minimum requirements for collecting personal data online, and, in particular, the manner, timing and nature of the information that data controllers must provide to users when they connect to web pages, regardless of the purpose.

The "owner" of the treatment

Following consultation of this site may be processed data on persons identified or identifiable.

The "owner" of their treatment is the Farm Grazia Russo, who is based in San Ferdinando di Puglia (BT), Via Scoglio di Quarto n. 11, C.A.P. 76017.

Place of data processing

The processing connected to this site's web services takes place at the aforesaid Company headquarters Agricola Russo Grace and are only handled by staff processing, or others charged with occasional maintenance operations.

No data from the web service is communicated or spread.

The personal information provided by users who initiate requests of any type are used only to perform the service or assistance requested and are disclosed to third parties only if this is necessary for that purpose.

Types of data

Navigation data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.

This information is not collected to be associated with identified, but by their very nature could, through processing and associations with data held by third parties, to identify users.

In this category of data includes IP addresses or domain names of computers used by users connecting to the site, URI (Uniform Resource Identifier) ​​of requested resources, time of request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the response from the server (successful, error, etc..) and other parameters regarding the operating system and computer environment.

These data are used only to obtain anonymous statistical information on site usage and to check its correct functioning and is deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical crimes against the site except for this possibility, the data on web contacts do not persist for more than seven days.

Data provided voluntarily by

The optional, explicit and voluntary e-mail addresses listed on this site involves the subsequent acquisition of the sender, necessary to respond to requests, and any other personal data included in the message.

Specific summary information will be reported or displayed on web pages dedicated to particular services on request.

Cookies

No personal user data is acquired from the site.

We do not use cookies to transmit personal information, nor are used SO-CALLED persistent cookies of any kind, or systems for tracking users, nor are used SO-CALLED Session cookies.

Optional supply of data

Apart from that specified for navigation data, the user is free to provide personal data contained in the request forms to the Company Agricultural Grazia Russo or indicated in contacts with the Studio for any communication.

Their absence can make it impossible to fulfill the request.

It must be remembered that in some cases (not the ordinary management of this site) the Authority may request information under Article 157 of Legislative Decree. N. 196/2003, in order to control the processing of personal data. In these cases reply is obligatory under penalty of a fine.

methods of treatment

The personal data are processed by automated tools for the time strictly necessary to achieve the purposes for which they were collected.

Specific security measures are observed to prevent the loss of data, illegal or incorrect use and unauthorized access.

Rights of interested parties

Those whose personal data refer have the right at any time to obtain confirmation of the existence or otherwise of such data and to know the content and origin, verify its accuracy or request its integration or updating, or correction (art. 7 of Legislative Decree. n. 196/2003).

Pursuant to this Article shall have the right to request cancellation, transformation into anonymous form or blocking of data processed unlawfully, and to oppose in any case, for legitimate reasons, their treatment.

Requests should be sent to Azienda Agricola Grace Russo.

RULES 'OF PAYMENT

To retire at our offices

If you live or work nearby, you can choose to pick up your order at our own locations where you can pay cash.
You will receive an email to notify you that your order is ready for pickup.

In cash, directly to the courier upon delivery

This mode is to pay the total of your order directly to the courier upon delivery. Payment may be made by cash, certified check or bank (in this case if less than 250 €) payable to the carrier, which will notify you by e-mail header after the escape from our warehouses; if you pay in cash, however, you'll want to prepare the exact amount because the carrier could not have the rest of the due amount. The management of this type of payment incurs a small surcharge indicated nell'iter of the truck purchase.

This type of payment allows the courier to a maximum of 2,000 €, if the amount exceeds that figure will be asked to pay by transfer in advance of the remainder. You will be contacted by our customer service which will provide you the information needed to pay the deposit.

With your PayPal account

Paypal operation is very similar to that of a common bank account, after opening the account you can send or receive money, make payments online quickly. PayPal also meets the highest safety standards in the market and has anti-fraud technologies that protect each transaction.

If you already have a PayPal account and you decide to buy in this way, after sending the order you will be directed to the PayPal (safe and secure transaction SSL) checkout page where you just need to enter your login credentials choices during registration PayPal.

If you want to take advantage of this payment method, but you are not registered to PayPal visit www.paypal.it

  • In case of cancellation by both the Customer and in case of rejection of the same by the farm Grazia Russo, simultaneously the amount set aside for the goods will be credited back to the customer's PayPal account. The timing of re-credit on the payment instrument chosen in the Paypal account depend solely by PayPal and the banking system. Once the chargeback amount on Paypal account, in no case the Azienda Agricola Russo Grace Could be liable for any damages, direct or indirect, caused by delays in crediting employees by Paypal or by the banking system.
  • The Azienda Agricola Russo Grazia reserves the right to call the Customer information (eg. Landline phone number) for determining the actual ownership of the PayPal account. In the absence of the required documentation, the Azienda Agricola Russo Grazia reserves the right to refuse the order.
  • At no time during the purchase process, the Azienda Agricola Russo Grace is able to know information about the buyer's credit card or other mode choices in the PayPal wallet. In no event shall the Farm Grazia Russo can be held responsible for any fraudulent and improper use of credit cards by third parties.

SHIPMENT

Your purchases made on the Company's website Agricola Russo Grazia will be sent to you by taking advantage of the following services available; during the process of purchase, from shopping, there is the choice of the method of delivery.

Withdrawal at our offices

If you live or work nearby, you can choose to pick up your order at our own locations where you can pay cash.

You will receive an email to notify you that your order is ready for pickup.

Express courier

To secure, fast and reliable deliveries, we entrust the delivery of your technical partners in order of the highest quality and reliability. The courier which guarantees delivery within 24 hours in Italy *, and islands and Calabria in 48 hours, UPS is managed by Mailbox.
Shipments abroad however, are handled by FedEx and UPS, also managed by Mailbox

RIGHT OF WITHDRAWAL

Purchases made on site of Tenuta Donna Grazia are governed by Italian law on mail order sales. If you made a mistake on your order and you have received an item you did not desire, or do you still feel satisfied with your purchase, you have 10 working days from the delivery date to exercise the right of withdrawal, or the ability to return the product and it is reimbursed the expenditure. To exercise the right of withdrawal, send back the package within 10 days of receipt of merchandise. We will accept without hesitation the return of any article, if in good condition, refunding the full amount (including shipping costs when applicable).

Include in the shipping carton for the yield, the shipment will be charged to you as required by law, and which must be properly packaged, a copy of the delivery note (or invoice, when required) and send it to:

Azienda Agricola Grace Russo
Via Scoglio di Quarto, 11
76017 - San Ferdinando di Puglia (BT)


Damaged goods: Should you receive damaged goods, please notify within 5 working days via email.